Shipping & Returns
Shipping Policy
Please understand that we're just a team of 3 (as of right now).
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T-Shirt Shipping Prices:
For all orders within the US, there's a flat rate of $4.75 for standard shipping.
Priority shipping prices vary by location.
For all international orders, shipping prices vary by location.
Please expect an estimated delivery window of 1-2 weeks for your order. We're a small, independent enterprise working diligently, crafting each shirt to order.
CUSTOMS
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We cannot assume responsibility for any customs charges accompanying international orders. Customers bear sole responsibility for any fees levied by their country's customs authority. In the event of an international order's return due to non-acceptance, we'll reach out to arrange reshipment or issue credit on our website. As outlined in our return policy, refunds, returns, or exchanges are not offered. Please ensure addresses are in English.
TRACKING
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Sometimes, couriers may not immediately scan packages. Upon notification of your package's dispatch, please allow 48 hours for tracking information to update.
Once dispatched from our premises, we relinquish control over your order. For any inquiries post-delivery or if marked as delivered, kindly contact the courier directly.
Existential Threads bears no responsibility for lost packages. For any delivery issues, please liaise with the courier directly.
PACKAGES RETURNED TO SENDER
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Upon receipt of a package returned due to addressing complications, we'll reach out to arrange a redelivery. Failure to respond within 30 days deems your order null and void. Please ensure prompt communication for timely resolution.
Return & Exchange Policy
We do not support returns or refunds for sizing and color issues. If there are any quality control issues with your order, please reach out to jeff@existentialthreads.org and include a photo of the defect and your original order number.
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In case of a damaged product or a manufacturing error, Existential Threads offers a free replacement or a refund if you contact us within 30 days of product delivery.